Privacy Policy

Introduction

Novo Living ("we", "us", or "our") operates www.livingnovo.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit the Site or interact with us.

This policy is provided as a starting template for a real-estate marketing website. Have qualified counsel review and adapt it for your jurisdiction, brokerage obligations, and data practices before go-live.

Information we collect

Contact and enquiry data: name, email, phone number, message content, and property preferences you submit through contact, tour, valuation, sell, or newsletter forms.

Technical data: IP address, browser type, device identifiers, pages viewed, referring URLs, and similar usage data collected through cookies and analytics tools when you consent to non-essential cookies or when permitted by law.

Communications: records of correspondence if you email or message us, including via third-party channels such as WhatsApp when you initiate contact.

How we use information

To respond to enquiries, schedule viewings, provide valuation or listing guidance, and deliver marketing communications you have requested.

To operate, secure, and improve the Site, including measuring performance and understanding how visitors use our content.

To comply with legal obligations, enforce our Terms of Use, and protect the rights and safety of our clients, team, and the public.

We do not sell your personal information.

Legal bases (where applicable)

If you are in the European Economic Area, United Kingdom, or similar regions, we process personal data on bases such as: performance of a contract or steps at your request (responding to enquiries); legitimate interests (site security, limited analytics with appropriate safeguards); and consent (non-essential cookies and certain marketing). You may withdraw consent at any time without affecting prior processing.

Cookies and similar technologies

We use essential cookies and local storage required for core functionality (for example, theme preference and remembering your cookie choice).

With your consent, we may use non-essential tools such as Google Analytics, Google Tag Manager, and/or Meta (Facebook) Pixel when enabled for this deployment. See our Cookie Policy for details and how to change your preferences.

You can clear or block cookies through your browser settings; some features may not work correctly if you do.

Sharing and processors

We share information with service providers that help us run the Site and business — for example hosting (Vercel), email delivery (Resend), newsletter platforms you configure (such as Mailchimp, Beehiiv, or MailerLite), and analytics or advertising partners when you have accepted related cookies.

Those providers process data under their own terms and privacy policies. We require appropriate safeguards where we control the relationship.

We may disclose information if required by law, regulation, court order, or to protect rights and safety.

Retention

We keep enquiry and client-related records for as long as needed to fulfill the purpose collected, meet legal and licensing requirements for real-estate professionals, and resolve disputes.

Analytics data is typically retained according to each provider's default settings unless we configure shorter periods.

Your rights and choices

Depending on your location, you may have rights to access, correct, delete, restrict, or port personal data, and to object to certain processing.

You may unsubscribe from marketing emails using the link in those messages. You can decline non-essential cookies using the banner on the Site.

To exercise rights or ask questions, contact us at info@livingnovo.com. We may need to verify your identity before responding.

Children

The Site is not directed to children under 16, and we do not knowingly collect personal information from children.

International transfers

Our service providers may process data in the United States or other countries. Where required, we rely on appropriate safeguards such as standard contractual clauses or equivalent mechanisms.

Changes

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will change when we do. Continued use of the Site after changes constitutes acceptance of the revised policy.

Contact

Novo Living

41 Union Square West, Suite 320, New York, NY 10003

Email: info@livingnovo.com

Phone: